What Is Your Vet Online? So glad you asked!
Your Vet Online is the brainchild of veterinarian Dr Leigh Davidson. Your Vet Online is a telemedicine service that allows you to access veterinarians anytime you need help with your animals.It’s all online – so you do need an internet connection.

You can talk to a vet or email a vet.

You can use messenger chat or choose a video consult.

You can upload pictures, videos or files – whatever you need to to get the best answers from the vet.

We are convenient

Yep. We are Australia’s only 24-hour online vet service. No appointments are necessary. You can ask a vet a question now if you want. We are waiting….

No more inconvenience of trying to get to a vet clinic, coping with traffic, bad weather, trying to fit a clinic visit in around kids after school activities or hey….even your job.

Our vets are available 24 hours a day, 365 days of the year. Want to talk to a vet at 2am, no problem.

Over 70% of Problems Can Be Treated At Home

Yes, you heard me correctly.
The vast majority of things that go wrong with our animals can be helped with treatments we can give ourselves at home.
BUT, you need qualified advice for what you can do, and what you can’t do.

Why stress out your pet (or yourself!) getting to a clinic? Talk to us. We can determine what the issue is and provide options for you to manage and treat from home.

We Provide Affordable Vet Care – No Surprises

Talk to a vet for A$49.95
Email a vet for A$14.95
Get a script for A$30

Our expert advice is delivered by registered Australian veterinarians. Not vet nurses, not vet techs (no disrespect to these peeps….they are amazing), only vets.

No bullshit. We aren’t affiliated with any vet clinics, so we won’t be trying to get you to go to a clinic or get a home vet service out to visit unless we absolutely think your pet or horse needs an in-person visit.

You can ask your question and get the answers you need to get peace of mind you are doing the right thing.

We might not be the cheapest and we aren’t Dr Google or a Facebook Forum.

Nope. We are qualified, registered vets who work in clinical practice. You can be totally assured that you are getting the best advice.

How Does An Online Vet Consult Work? I can’t begin to tell you how many times I’m asked this question! I find it a little ironic, because it seems people are quite happy to ask questions on Facebook or in Forums yet are scared to ask a real vet on an online platform.

Let me reassure you.

When you use Your Vet Online to get health advice about your pets and horses you will be talking to a registered Australian vet.

Consults Last 15 Minutes

The consult lasts about 15 minutes, although we won’t cut you off if we need to take longer.

Generally speaking, we use a chat program to talk to you. It’s just like Messenger. You can upload photos, videos, blood results, xrays, whatever you think will help us to get a better idea of what is happening with your pet or horse.

If we need to assess an animal in real-time, then we use video. This allows us to see exactly what is going on.

The Consult Process

The consulting process begins with you telling us what the problem is and some details like age, sex, current medications etc.

We then ask you questions….warning…there may be a lot!

We need to get right to the nitty-gritty of what is going on so that we can understand exactly what is happening.

The more detail you share with us, the better. Depending on the problem we might ask you what diet your pet is fed, when the problem occurs, what behaviour you see etc. You can download this History Form to help you to collect the information that would be helpful for an online consult.

Once we have collected the history and depending on the problem we might ask you to take a look at your animal and tell us what you see.

For example, we might ask you to count the number of breaths it takes, or show us the area of skin where a wound is present, or check gum colour.

If it’s a horse with a lameness problem it is worthwhile having two people so that we can see the horse being trotted up, or pre-record a video.

If you have vet notes, pictures or blood results we will ask you to load these up.

Once we have collected all the information we will have a much better idea of what the problem might be and how we can treat it.

In general, we try to use animal medications, however, if clinics are closed or you are rural with no access to a pharmacy we can assist by choosing regular medications you might have on hand or get from a local store.

In some circumstances, we will be able to write a prescription. You can check here to determine what conditions we may be able to prescribe for.

Please note, the ability to prescribe medication is not to be taken lightly and is governed by law.

If the vet does not deem your pet or horse is eligible for a prescription and requires an in-person visit with a vet, this is because it is impossible for us to determine what the correct medication is.

Please remember all our vets have your animal’s best interests at heart, always.

In some circumstances, we can help walk/talk you through a procedure. This might be assisting you with how to place a bandage, give an injection, treat a wound.

The chat service can be transcribed so you have a record of what to do, we also can send you a list of recommendations if required.

If your regular vet requires a record of what we recommended we can organise to send them a note too.

All in all the online vet consult is not hugely different from a regular consult at a clinic. To find out more about what conditions we can help you with read here.

Frequently Asked Questions

You love your pet, so naturally you’re worried when there is an abnormality in their behaviour, eating or drinking habits or general health.

Perhaps you’ve experienced an emergency situation, and you’re not sure if you need to make that trip to the vet. At Your Vet Online, we’ll help you determine if your dog emergency or cat problem is serious enough to take that next step.

Some of the most commonly asked questions are listed below:

What is Your Vet Online?

Your Vet Online is Australia’s only on demand animal advice health service where you the pet owner can discuss all your pet related questions with a registered veterinarian from anyplace, at any time on any device. We help you to become more educated about your pet’s health and help you decide whether your pet requires an in person consult or if we can devise a plan for at home health care, all from the convenience of your home for exceptional value. Whether this is a new problem, you have questions about a current issue or you need a second opinion – we are here to make sure you receive the best care for your pet.

How does Your Vet Online Work?

Your Vet Online provides pet owners who have animal health questions, on demand advice from registered veterinarians. You can ask any question, any time, from any place and our veterinarians will be waiting to help you. Unlike other online services, our veterinarians are all registered in Australia, have more than five years of clinical experience and are continually reviewed by the veterinary owner of this website.

  1. Ask your question
  2. Provide basic information about your pet
  3. Decide how you would like to be contacted – phone, Facebook messenger or Skype
  4. Talk to one of our registered veterinarians
  5. Receive a follow up email detailing the conversation

What kind of advice does Your Vet Online offer?

Our registered veterinarians will work with you to determine what your pets health problem is. We will offer advice on what needs to happen next whether that is how to manage your pets condition at home or whether your pet will require further diagnostics from a veterinary hospital. We will give you a guide on a time frame for this to occur.

Your Vet Online is here to help you to make better decisions for the care of your pet.

You can do the following at Your Vet Online:

  1. Ask a veterinarian a quick question – these are short questions like
    1. My dog has eaten chocolate, do I need to go to the vet?
    2. What tick prevention product is best for my cat?
    3. Can I use X product on my cat/dog?
    4. How to treat a wound?
  2. Discuss live via skype any pet health problem – no question is too big or too small examples include:
    1. My dog has been vomiting what do I do?
    2. My cat has started to drink a lot of water, why?
    3. How do I stop my dog being so itchy?
    4. My dog/cat has diarrhoea, how do I manage this?
    5. My dog/cat is pregnant, I need some advice.
    6. What vaccinations do I need to give my new pet?
    7. We have a new puppy/kitten, what do we feed them?
    8. How to introduce a new cat to the household?
    9. My ferret is acting weird, I need some advice.
    10. I think my horse has ulcers, how can I find out and what do I do?

Can Your Vet Online Prescribe Medications?

Unfortunately Australian law prevents Your Vet Online from prescribing medications via a video consultation. However, many conditions can be treated and managed at home without prescription medications. We can advise on the products to use and where to find them. Your Vet Online can offer assistance on your pets’ current medical problems and give advice on the current medications your pet is taking.

Who are the Veterinarians?

Your Vet Online’s veterinarians are licensed and registered to practice in Australia. They have worked in clinical practice for a minimum of five years and have satisfied the Veterinary Practitioners Board for continuing education.

What happens if the veterinarian can’t answer the question?

If on the rare occasion our veterinarians are genuinely unable to help you, your payment will be fully reimbursed and we will help you to seek guidance from the right source.

If we determine you need immediate, emergency care at a hospital, we will reimburse you immediately in full.

If you are not happy with the service you receive, please contact [email protected] We will review your question and answers and if our medical director deems it to be incomplete or inadequate you will receive a full refund and we will provide a more informed answer to your question.

How safe are my credit card details?

Your Vet Online does not store credit card details, and have no access to any details. Your Vet Online uses a third party secure payment services provided by Stripe and Paypal and do not store any credit card information on our servers. See our detailed Privacy Policy for more information.


 
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