How we work
At Your Vet Online, we’re dedicated to helping you take care of your pet. Our online team of qualified veterinarians will:
- provide solutions to common pet problems or health issues
- provide you with a second opinion
- give advice on medications
- give guidance on management of health and behavioural problems
- help you find a veterinarian in your area
Speaking to a vet from Your Vet Online gives you an affordable option to solve problems at home without struggling to get your pet to a clinic. If we determine that you do need to visit a clinic, we can provide you with details of vet clinics in your area.
We’re always available, 24/7, on any device.
What’s the process?
a. Think of your question you wish to ask
b. Click “Talk to a vet now”
c. Provide basic information about your pet
d. Decide how you would like to be contacted – Facebook messenger or Skype
e. Insert credit card details
f. One of our registered veterinarians will make contact with you within the hour
g. Discuss your pet’s problem and come up with a plan
h. Receive a follow up email detailing the conversation with details of the plan.
i. Provide us with a rating of our performance.
If on the rare occasion our veterinarians are genuinely unable to help you, your payment will be fully reimbursed and we will help you to seek guidance from the right source.
If you are not happy with the service you receive, please contact [email protected] We will review your question and answers and if our medical director deems it to be incomplete or inadequate you will receive a full refund and we will provide a more informed answer to your question.