Frequently Asked Questions

You love your pet, so naturally you’re worried when there is an abnormality in their behaviour, eating or drinking habits or general health.

Perhaps you’ve experienced an emergency situation, and you’re not sure if you need to make that trip to the vet. At Your Vet Online, we’ll help you determine if your dog emergency or cat problem is serious enough to take that next step.

Some of the most commonly asked questions are listed below:

What is Your Vet Online?

Your Vet Online is Australia’s only on demand animal advice health service where you the pet owner can discuss all your pet related questions with a registered veterinarian from anyplace, at any time on any device. We help you to become more educated about your pet’s health and help you decide whether your pet requires an in person consult or if we can devise a plan for at home health care, all from the convenience of your home for exceptional value. Whether this is a new problem, you have questions about a current issue or you need a second opinion – we are here to make sure you receive the best care for your pet.

How does Your Vet Online Work?

Your Vet Online provides pet owners who have animal health questions, on demand advice from registered veterinarians. You can ask any question, any time, from any place and our veterinarians will be waiting to help you. Unlike other online services, our veterinarians are all registered in Australia, have more than five years of clinical experience and are continually reviewed by the veterinary owner of this website.

  1. Ask your question
  2. Provide basic information about your pet
  3. Decide how you would like to be contacted – phone, Facebook messenger or Skype
  4. Talk to one of our registered veterinarians
  5. Receive a follow up email detailing the conversation

What kind of advice does Your Vet Online offer?

Our registered veterinarians will work with you to determine what your pets health problem is. We will offer advice on what needs to happen next whether that is how to manage your pets condition at home or whether your pet will require further diagnostics from a veterinary hospital. We will give you a guide on a time frame for this to occur.

Your Vet Online is here to help you to make better decisions for the care of your pet.

You can do the following at Your Vet Online:

  1. Ask a veterinarian a quick question – these are short questions like
    1. My dog has eaten chocolate, do I need to go to the vet?
    2. What tick prevention product is best for my cat?
    3. Can I use X product on my cat/dog?
    4. How to treat a wound?
  2. Discuss live via skype any pet health problem – no question is too big or too small examples include:
    1. My dog has been vomiting what do I do?
    2. My cat has started to drink a lot of water, why?
    3. How do I stop my dog being so itchy?
    4. My dog/cat has diarrhoea, how do I manage this?
    5. My dog/cat is pregnant, I need some advice.
    6. What vaccinations do I need to give my new pet?
    7. We have a new puppy/kitten, what do we feed them?
    8. How to introduce a new cat to the household?
    9. My ferret is acting weird, I need some advice.
    10. I think my horse has ulcers, how can I find out and what do I do?

Can Your Vet Online Prescribe Medications?

Unfortunately Australian law prevents Your Vet Online from prescribing medications via a video consultation. However, many conditions can be treated and managed at home without prescription medications. We can advise on the products to use and where to find them. Your Vet Online can offer assistance on your pets’ current medical problems and give advice on the current medications your pet is taking.

Who are the Veterinarians?

Your Vet Online’s veterinarians are licensed and registered to practice in Australia. They have worked in clinical practice for a minimum of five years and have satisfied the Veterinary Practitioners Board for continuing education.

What happens if the veterinarian can’t answer the question?

If on the rare occasion our veterinarians are genuinely unable to help you, your payment will be fully reimbursed and we will help you to seek guidance from the right source.

If we determine you need immediate, emergency care at a hospital, we will reimburse you immediately in full.

If you are not happy with the service you receive, please contact [email protected] We will review your question and answers and if our medical director deems it to be incomplete or inadequate you will receive a full refund and we will provide a more informed answer to your question.

How safe are my credit card details?

Your Vet Online does not store credit card details, and have no access to any details. Your Vet Online uses a third party secure payment services provided by Stripe and Paypal and do not store any credit card information on our servers. See our detailed Privacy Policy for more information.

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